We deliver across Lebanon within 2 to 5 working days from order confirmation.
How much does delivery cost?
Delivery is free on all orders of $59 and above. For orders under $59, a flat delivery fee of $4 applies.
Do you offer cash on delivery?
Yes. You can pay in cash when your order is delivered. We also accept e-vouchers (online only) and international or Fresh USD cards at checkout.
Can I return or exchange an item?
Yes. To start an online exchange or return, message our customer care on WhatsApp at +961 81 352 486. Exchanges and returns are free for orders $49 and above; a $3 fee applies to orders under $49. You can also return or exchange online purchases at any D.FY branch (store terms apply).
How long do I have to return an item?
New-collection items can be returned within 30 days. Sale or promotion items can be returned within 15 days, and special sale-event items within 3 days. Items must be unused, unwashed, and unaltered, in their original packaging with tags attached.
Which items cannot be returned?
For hygiene reasons, swimwear, underwear, and socks cannot be returned or exchanged.
How are refunds issued?
Refunds are issued as an e-voucher for the returned amount, sent to you by email and redeemable online. Cash refunds are not available.
Is this product authentic?
Yes. DEFY is an official retailer, so every product we sell is genuine and sourced directly from the brand.